Grizzly Industrial - Dont Buy Grizzly Tools

We recently bought nearly $7,000 worth of tools from for our wood shop in Los Angeles.When we purchased the tools they took the money out of our bank account twice which left us $7,000 in the hole until it was returned 4 days later.

Than when the tools arrived, one of the machines, a 15" Planer worked for 15 minutes than stopped.

I called Grizzly and waited 2 days for a Supervisor to call me back, which never happened. I had to call a machine tech to come look at the machine and diagnose the problem which turned out to be a bad motor. That service cost me $250 out of pocket which Grizzly "does not cover" although every other competitor does especially on a brand new machine .

I called Grizzly back again and after 30 minutes of nearly yelling at the service agent who told me there were none available, finally I was given a Supervisor who told me that they could send me out a new motor, but the cost to install it, another $300 plus would be my responsibility.Than 20 minutes later he called me back and told me they did not have any more of those motors to send and that I would have to send the machine back to Washington State and be refunded, and although they would cover the return shipping, I was responsible for packing the machine as it was shipped and after they looked at it they would decide on a refund.

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Oct 21 #1052053

I just purchased and received a 3HP dual canister dust collector... in Polar Bear White. Nice looking machine.... Only problem... the machine was manufactured in January... 2012!!! What the heck!!! It's 10/21/2015!!!
Needless to say I called customer service and blew them out big time and am now waiting for the super to call me... It's been 24+ hours... Will update once I have spoken with them.
Dang! Pay for a new machine and get one almost 4 years old!!!

0 0 Reply

Nov 03 #1058119 Henderson, Nevada

Oh, can't believe it's from Grizzly, our dust collectors are made by customers, how can this problem happed!!! Amazing

0 0 Reply

Oct 14 #1048146

I have a Grizzly 20" spiral planner, a 3 hp shaper and both have worked very well. I make my living in the shop and so far everything has went well, even the customer service. I just ordered the Extreme Dovetail Machine. I am looking forward to using it.

0 0 Reply

May 28 #989070

You are paying $300 to install a motor on a planer????? And $250 to have a look and say - "Yep, bad motor." Wow, I need to provide service to your shop!

5 0 Reply
happy woodworkerz

Apr 04 #967873 Corning, New York

I have been dealing with grizzley tools for about 15 years now and I have not had any problems either in service or machine performance. I am very pleased with the grizzley team and the quality of their merchandise. A happy wood worker from n.y.

3 1 Reply

Jul 17 #1008710

which outlet are you using, that could make all the difference? I am about to purchase and will need to know for future reference. THank You

0 0 Reply

Sep 08, 2014 #867645

Learn the difference between "then" and "than".

14 4 Reply

Nov 19 #1066447

that's what someone needs a grammar correction ..who is this
" see *** run " part of the name seems to fit ...

0 0 Reply

Aug 21, 2014 #859551 Tennessee, United States

I have a few of Grizzly tools in my shop and I have had them for a few years and only one problem with a switch but other than that not one problem. They were prompt at sending a replacement and no questions asked. I am very happy with my Grizzly power tools.

2 1 Reply

Jul 29, 2014 #847575

Look at all the deuce bags mad at their equipment cause they realized they still can't make wood fit together

0 5 Reply

Sep 04, 2014 #865838

to anonymous:speak of idiots!!! its douche bags

13 2 Reply

Feb 11 #944245 Ottawa, Ontario

54Panhead, With all due respect it is not necessary to ridicule a person making a statement about their spelling and grammar it makes you the bozo this is not a spelling bee but a place to assist others in not making bad choices on merchandise.

3 5 Reply

Mar 14 #958443 Los Angeles, California

I have to disagree.if you're going to call someone a douche bag you should at least spell it right! Too funny!

6 1

Jul 04, 2014 #835953

I purchased my first Grizzly tool, a bandsaw, in about '93. Still use it and have purchased many tools since that time - table saw, 20" planer, 24" drum sander, shaper, jointer, etc. When the jointer arrived, the base was dented. Sent in a picture of the damage and received a new base. My experience with Grizzly has been very positive, especially considering the price paid.

6 0 Reply

Jul 03, 2014 #835329

Same problems that I am having with Grizzly.. Drum sander that I bought does not work properly because of bad engineering. I offered to exchange machine and purchase different equipment. I dealt with this on three different occasions over months. The same thing each time, the csr rep said he would take it to supervisor and they would get back with me. The first two times they didn't get back, the last time the csr sent me an email after three weeks waiting on decision, with the same old run around and no decision. They wanted me to pack and ship the 800 pound boat anchor and return it before they could determine what to do...

1 0 Reply

Jul 03, 2014 #835148

Please use correct composition when slamming a makes you out to be an ***, just spouting out.

3 1 Reply

Jul 01, 2014 #834301

I am not affiliated with Grizzly in any way, but I have purchased three entire woodshops worth of tools from them over the years (first time was back when they opened their original store near Pittsburgh some 30 years ago). I've moved a couple times and it's just easier IMO to order new tools rather than take them all with me.
That being said, I think they're ideal if you are moderately handy. Obviously you need to assemble them and adjust/calibrate. And if something is wrong/broken etc you need to call them for advice (frankly all of this would be true no matter who you buy from…I've also had a Jet shop and got a $1500 table saw with a screwed up arbor assembly). I've had only minor issues in general, and they were always extremely pleasant to deal with…any parts needed being shipped immediately, and installation instructions were offered to make the substitution. (btw, I agree with the one guy who said he has gone through a number of magnetic switches…for a while they were having trouble with them, but in my experience have since upgraded and the problem solved…and even before, in most cases they sent me replacements for free even a year later. I think it's how you talk to them!)
One needs to be aware that virtually all woodworking equipment is coming from the same few sources, and are all clones of each other. There is room for more or less quality (different switches, bearings, auxiliary equipment etc) but it comes to what you pay and what you get…and no
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9 0 Reply
Larry K

Jun 09, 2014 #825691

I have several grizzly tools: table saws, planer, shapers, jointers, power feeder and dust collectors. Only once have I had a problem with a new item (handle broken in shipping). I called, it was replaced, no questions asked, ASAP! I could not have been happier.
If you are purchasing, be ready for a degree of assembly. Yes, assembly can be a pain but you are saving a lot of money. The instructions are easy to follow and you will have a better understand how to properly adjust your equipment. If you are concerned that you are not up to the task of assembly, go to the Grizzly website and look at the instructions for the equipment that you are considering purchasing.
You can also contact Grizzly for references, customers that have purchased the equipment you are looking at. I have never contacted them for references but it is worth a try.
Grizzly also has some useful how to videos on their web site.
Overall I am very happy with my Grizzly tools and I like my Grizzly sliding table shaper much better than my Delta shaper.
I do not work for Grizzly, I make this post of my own free will.

2 0 Reply

Jun 06, 2014 #824607

Grizzly labeled products are hit or miss, nothing sold thru them is outstanding, but is a step above Harbor Freight. People should not "protect" Grizzly because they were fortunate enough not to have a dud of a piece of machinery sold to them & should just count themselves lucky. Grizzly customer service is among the worst I have ever experienced as I am in customer service at my job and can compare what we offer in the way of professionalism. Also, like most companies, the higher you go up the chain, the more ignorant they become. Grizzly makes money in spite of themselves and their lack of customer service. If one of these supporters gets screwed by Grizzly, they'll sing a different tune all together.

6 0 Reply

Apr 09, 2014 #803475

I purchased a Grizzly G0703 Dust Collector and hoses to hook up to the machine and my planer. None of the hoses will fit the port on the dust collector or my G1037Z planer. The inside diameter of the hoses are smaller than the input port of the dust collector and the output port of the planer. After struggling for hours how to get the hoses on, and not having success, I called Grizzly and talked to 2 different tech support people. They had no solutions except to tell me to maybe grease the hoses to install them. The hoses are under sized and absolutely will not fit regardless of what I do. So, something as basic as installing a hose will not work. I have no way of using this dust collector, can't even see how well it works, when you can,t find a hose from them to fit. I consider it a piece of junk now. Would not recommend anything from this company.

2 0 Reply

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