Grizzly Industrial
Reviews and Complaints
What's the problem??
I recently purchased a 14" Band Saw and it was delivered early with no damage by motor freight. I broke one of the blade guide brackets (I did it) and also the guide bearing.
I ordered the parts and they were promptly shipped via UPS. (Grizzly's only package service) UPS didn't bother to deliver the package and a search request got no reply. I called Grizzly and they overnighted replacements, no questions asked and no $$. I think a lot of the customer service issues are created by the customer.
No I don't work for Grizzly. I just deal with people every day and know how they are.
- Availability of items
Pickguard material melted due to improper packing in too small a box
- Availability of items
Preferred solution: Deliver product or service ordered
Owner
- Do not even have parts for the junk
- Junk tools
- Defective
Great Service For Me!
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Verified Reviewer | Cave Springs, ArkansasGrizzly Industrial G0602 Lathe Mill Combination Review from Cave Springs, Arkansas
Bad policies
Our staff placed an order and I sent the money via ACH. The money went into Grizzly's bank account and then I was contacted and told that they didn't accept ACH payments without approval and I needed to reverse the money out, and then resend it as a wire transfer.
They had the money! It was in their account! They couldn't accept it without the President of Grizzly signing an override. It wasn't like we were debiting their account, we had transferred money in.
This sounds like a management problem with policies that hamstring the employees and employees who aren't empowered to correct a simple situation.
Disappointed
Nice looking jointer. loved the look of it.
motor crashed after 1 1/2 hours of use. this machine was made in China. I chose to have it repaired locally but informed Grizzly of problem. they refused to compensate me at all and basically stated that because I chose to go out of warranty there was nothing they would do.
I was very disappointed with their response. I have been buying woodworking machinery and accessories from grizzly since 1985 and have always received good value for my money. the poor service on this issue has left me quite bitter. I will not be buying large items from them at any future time due to the mis-handling of this complaint.
machine made in Taiwan are far superior, in my opinion.
If you are Canadian I would recommend Busy Bee tools if the have what you are looking for.
- Customer service
Customer Service - Be Very Concerned If You're Outside Of The US
- Products
Grizzly Industrial - Bad experience
- Customer service
Preferred solution: Get better CS reps
Very satisfied
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Verified ReviewerDefective product and poor warranty service.
Beware of Grizzly!
It's not a surprise that the machinery sold under their brand isn't first class product, when you buy something for a lower price, there's a reason and it's not that the seller is especially generous.
Grizzly is a perfect example of the absolute opposite; not only isn't the company generous, they're motivated by greed.
I purchased a H8192 belt sander from Grizzly last October to use when my JET sander is otherwise occupied. Since the second day the Grizzly was in service it has been the shop problem child.
I'll not complain about the plastic wheels used on the Grizzly in place of the machined aluminum used by JET, as I stated earlier there's a reason for a lower price and this is a clear case of the difference being in quality. I can deal with the vibration transmitted to the sanding belt through these substandard wheels, cheap is cheap.
The real problem is in warranty and customer service with Grizzly.
On the second day the “machine” (I'm being kind calling it such) was in operation it wouldn't turn on. I'm an old ASE Certified Master Automotive Technician so diagnosing problems is second nature. I'm not about to send a machine back for a loose connection or broken wire that I can fix myself but in this case the cause was simple; a bad power switch. Upon removing it from the housing the melted contact was visible.
With a quality manufacturer a simple phone call to customer service would result in a replacement switch being shipped immediately under warranty. Not with Grizzly.
I was informed that my two day old machine would be tied up for several WEEKS until they had a replacement switch to supply. When I informed them that this was not an acceptable solution as I purchased the machine to use, not to store in a corner, the phone guy (customer service is a title one should earn) told me to send the machine back and they would send me another. This, again would entail WEEKS of downtime for something I paid for.
I did ask if they had a replacement machine on hand and was assured they did. When I suggested that they remove the switch from the machine they were willing to send me and replace the switch on THEIR machine I was informed “That's not going to happen....” Essentially I was told to wait and that Grizzly had no intention to reach a better solution.
It was only after I called corporate HQ and made a stink that someone decided to check other machines in their line to see if a replacement switch for one of them would solve the problem. Hours later it was found and a replacement was sent.
Not great Customer Service but it shouldn't be the job of the customer to find a way the service the problem.
The Problem child stumbled along fine, no real issues other than the expected poor quality I've come to expect from Grizzly until mid April when it again wouldn't run.
Not a switch this time as the motor buzzed when switched on. First place to check is the Start Capacitor and the BEST way to test a capacitor is to swap in a known good one. After calling Grizzly, for a replacement that would take several days to arrive I locally obtained one of the same rating. While the external dimensions were larger the local replacement would allow the machine to be used while I waited. Problem is, the capacitor isn't malfunctioning it's a bad motor. Great quality from Grizzly seven months on a motor.
When I called Grizzly again the nightmare began. They weren't happy because I was mean to their people when they were chasing me in circles about the switch, my options were “send the machine back and we'll replace of refund it.”
Realize, Grizzly lists a replacement motor and actually had on in stock, but they wanted to punish me by making it as inconvenient as possible. Another call to corporate and an agreement was reached to send a replacement motor as returning the machine was simply a stupid solution.
The replacement motor showed up and was installed immediately. The replacement motor lasted TWO WEEKS. I do understand that cheap machines come with cheap components and that includes cheap motors so I again called Grizzly and asked them to send another and offered to return the “new bad” one for them to check. I was told essentially the motors are cheap enough to not warrant checking the bad one BUT the only thing Grizzly was going to do was to have me return the machine and they would send me a refund.
That's ridiculous and the worst example of customer care I have ever experienced. I own that machine, I paid for it along with the warranty that is supposed to be taking care of this issue. I asked that Grizzly send me a refund check along with a pickup slip for their machine. If they want out of their warranty obligation they can buy the machine back, but judging by the constant runaround I get whenever I needed service I'm not sure I'm comfortable trusting them to actually pay me. After several calls I acquiesced and told them to send me a pick up slip but that I would be tracing the package as well as saving evidence of what was in the package.
The owner of Grizzly doesn't accept calls, I guess he's too important or busy figuring new and different ways to screw customers.
My impression is that Grizzly plans on trying to run out the clock on the warranty to avoid taking responsibility for their low quality products and cut rate customer care.
Grizzly finally sent the pickup slip along with a letter stating that they will only accept a return of new, unused merchandise in the original package and then will deduct a 10% restocking fee and return shipping costs. Here's a link to the letter... https://www.facebook.com/170852****041420/photos/a.170861****699368.107374****.170852****041420/170861****366159/?type=1
- Are cheap
- Attitude and poor service
Preferred solution: Full refund
GRIZZLY INDUSTRIAL - TERRIBLE WARRANTY POLICY
I ordered a brand new 5HP Industrial band saw with brake back on 4/17/15 off the Grizzly.com website. Murphy's law assured that the motor would burn out on 5/12/16 (12 months and 25 days).
I called customer service to ask if they would work with me on the one year warranty. Unfortunately, the answer was absolutely not. The one year warranty is rigid, so now I'm stuck buying a brand new $600 motor. Hopefully their junk breaks down within 12 months if you choose to purchase anything from them.
I know I won't again. And none of my replacement parts will be purchased from them either.
Defective Product
Purchased wood lathe G0462 with digital readout and had it for less than a month when it started making a grinding noise. I sent back to Springfield Mo.
They required that I build a crate and then took two weeks to get shipping papers sent to me. Then got a run around with UPS saying they wouldn't pick it up. I finally spoke to a civilized human being to arrange have it picked up. It took about three and a half weeks to get it back.
When I started it up the whole machine began jumping around on the garage floor and nothing was on the lathe at the time.
I would say that it was out of balance and runs worse then it did before I sent it in. I would not recommend purchasing from them.
Preferred solution: Full refund
Grizzly Lathe Duplicator Model: T27313
I purchased this lathe duplicator 1 week ago. Arrived on time. Packaged nice, and all was well. I was excited to set up and use this new tool. Well then the "fun" began. In trying to follow the set up instructions and adjust the carriage so that it would slide back and forth down the rails I found problems. The rails were not parallel in height or width. I could not adjust the carriage. I would set it up for one area and it would bind on other spots. Or be very loose.
Next the quill, the part that holds the cutter would stick. No matter how many times I cleaned and lubricated it.
Lastly the cutter. Literally bent the tip on Maple. So it was a very soft or poor grade of steel.
DO NOT buy this. Poor quality, poor quality control and *** components.
Do not buy grizzly they don't have a clue
Preferred solution: don't ever buy anything from grizzly again
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Almost all their stuff is of low quality most people can't afford good stuff so they settle for stuff like this but I have seen people pay way to much for the same type of machines because they don't know any better