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I ordered a bandsaw and a few other items and even though the website said I can pick it up at the showroom, I didn't have the option when I checked out. I had to pay for freight. When I called customer service, they were extremely rude and told me I had to pick up my...
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#1010075
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Ordered a top from them came in damagrd they sent a replacrment 2 weeks later and it too was damaged to.. waited a week to hear from them and they did nothing called them and told them i had no choice but to fix the top amd install it. Because we had to install the set...
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1.0
#990136
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I am in need of a new table saw so I got online and ended up at Grizzly where in the past have had no issues. I placed an order on 1/1/2017 for a Go771z for $695.00 plus shipping $99.00 that made it $794.00 going through there financing an paying off early, this was a...
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1.0
I liked
  • Very unhappy
#984018
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Woodworking Machines Review

Grizzly Industrial
#670773
3.8
Details
Recently equipped a new shop with $9000 of woodworking machines. Had two minor issues and they shipped replacement parts same day. Great value, excellent service.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Poor Quality Lathe Review

Grizzly Industrial
#545306
Purchased a 4003G lathe and found that of the 6 main holes only 5 are drilled properly. These are the hole that secure the 1200 lb lathe to the pedestals. The holes for the back splash do not line up and you can only get in half of the screws. I also ordered a mill/drill DRO months ago and they keep telling me "next month"... That was 6 months ago. Poor quality, poor customer service. Never again
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Poor Customer Service Review

Grizzly Industrial
#524693
Had to drive 60 miles each way to pick up my mini lathe due to the wrong delivery choice on grizzly's part. I called to complain they told me bits not there issue to read the policy. They have extremely poor customer service. Harbor Freight sells the same machine. The only reason I purchased from Grizzly was perceived support. I screwed up. Never purchasing from Gizzly again.
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Overdue Products Review

Grizzly Industrial
#486127
The sale of out of date products.
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Bought a H2935 table not happy with it at all get better suction out of my vacuum cleaner. Don't recommend this machine at all, even with light sanding it doesn't draw the dust down. Grizzly needs to go back to the drawing board on this one all most bought the G0631...
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1.0
#982298
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Called customer service to order. They billed my account on that day, 4 days later they called to say they needed to re-process our card, they could provide no reason why it was billed already, yet it hadn't shipped, pee the shipping policy, it is NOT supposed to bill...
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1.8
#972829
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Poor quality gun case...thought it would be a great case since the president touts his shooting ability... You put a gun in the case and it will barely close...warping and with hinge rivets almost popping out. I will need to spend several hours reinforcing this...
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2.0
#962647
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I have bought and used their tools for over 25 years and I am totally happy with them, both service and quality and endurance of the tools. While I not a professional wood worker. I make my own furniture , refinish and restore furniture for my self and friends so I...
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#958673
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I was getting ready to purchase a Grizzly table saws and after all of the bad reviews I am now looking at other Brands. I have been looking at their saws for years and I like everything about the saw. The service and time response from the service department has...
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#950812
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Grizzly Industrial - *** poor business tactics
Grizzly Industrial - *** poor business tactics
I had a item that was prepaid by gift card (grizzly would not charge my card so a gift a gift card was used). While waiting for this item the price went up from $49.95 to $79.95. So they canceled my order and refunded my gift card to the Credit card it was purchased...
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3.3
Charlevoix, Michigan
I liked
  • Qulaity
I didn't like
  • Bait and switch
#948687
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I drove to Springfield MO from Atlanta to pick up two drills - one was a Grizzly, one was a Shop Fox. Paid at the window - got the invoice - read carefully to ensure it was correct. Drove to the warehouse and a guy drove a forklift up to the truck and offloaded two...
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1.0
I didn't like
  • Customer service
#939068
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