We recently bought nearly $7,000 worth of tools from Grizzly.com for our wood shop in Los Angeles. When we purchased the tools they took the money out of our bank account twice which left us $7,000 in the hole until it was returned 4 days later.
Than when the tools arrived, one of the machines, a 15" Planer worked for 15 minutes than stopped.
I called Grizzly and waited 2 days for a Supervisor to call me back, which never happened. I had to call a machine tech to come look at the machine and diagnose the problem which turned out to be a bad motor. That service cost me $250 out of pocket which Grizzly "does not cover" although every other competitor does especially on a brand new machine .
I called Grizzly back again and after 30 minutes of nearly yelling at the service agent who told me there were none available, finally I was given a Supervisor who told me that they could send me out a new motor, but the cost to install it, another $300 plus would be my responsibility. Than 20 minutes later he called me back and told me they did not have any more of those motors to send and that I would have to send the machine back to Washington State and be refunded, and although they would cover the return shipping, I was responsible for packing the machine as it was shipped and after they looked at it they would decide on a refund.
Monetary Loss: $1.