Product: Grizzly Industrial Customer Care Clear all filters (12 of 12 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Show

Grizzly Industrial - Poor customer service. Negative

Grizzly offer poor customer service. I placed an order and had an issue I tried to explain the situation to customer service Sue I guess she felt like she couldn't help so she hang the phone up on me. I called back and request the supervisor from another agent who told me my call doesn't warrant a supervisor. I asked if I am a customer or not. she placed me on hold and never return.
1.0
Details
Customer service
Product or Service Quality
Staff
Product
Grizzly Industrial Customer Care
#1239970
Reply to reviews
The products are cheap in price--but not always--and the quality is usually poor.The biggest problem is Customer Service, which is horrible. Take this example: you order a product they misrepresented (Yes, it happens) and you want to return it. Guess what? They will...
Read more
1.0
Product
Grizzly Industrial Customer Care
#1114762
Reply to reviews
I ordered a bandsaw and a few other items and even though the website said I can pick it up at the showroom, I didn't have the option when I checked out.I had to pay for freight. When I called customer service, they were extremely rude and told me I had to pick up my...
Read more
Product
Grizzly Industrial Customer Care
#1010075
Reply to reviews
Called customer service to order.They billed my account on that day, 4 days later they called to say they needed to re-process our card, they could provide no reason why it was billed already, yet it hadn't shipped, pee the shipping policy, it is NOT supposed to bill...
Read more
1.8
Product
Grizzly Industrial Customer Care
#972829
Reply to reviews
I've had issues with customer service on more than one occasion.The first was a miter jig that didn't fit the grooves in my table saw. They refused to take it back and I had to have the guide bar machined. In general they are inflexible. On my third, and final,...
Read more
Product
Grizzly Industrial Customer Care
#925825
Reply to reviews
My wife purchased a pistol safe from grizzly.The safe wouldnt open. I called grizzly they sent me a return slip where I had to ship it from the UPS store. I received a reply from grizzly saying that I must be mistaken that they're safe is perfectly OK and they would...
Read more
3.4
Product
Grizzly Industrial Customer Care
#899397
Reply to reviews
I made a purchase from Grizzly Tools by mistake. I thought no harm in asking for an adjustment. I was a returning customer. I spoke to a manager who agreed to adjust the restocking fee and send me a free return shipping label. I Did receive adjustment for restocking...
Read more
Product
Grizzly Industrial Customer Care
#437365
Reply to reviews
I have been in the wood working business for forty years We recently decided to buy a 18" open end belt sander model G0458 from Grizzly at a cost of $1045.00, WHAT A BAD MISTAKE the machine simply does not work, the feed belt which is nothing but a course sanding belt...
Read more
Product
Grizzly Industrial Customer Care
#411673
Reply to reviews
I tool delivery of my g0704 milling machine. As this is a hobby took me a while to unpack and setup. As I went through the cleaning/running in process noticed that the machine had some major issues. Decided to go with a return and tech support didn't contact me...
Read more
Anonymous
Anonymous

I couldn't agree more. I will never buy any more grizzly products. Their machines are worthless junk. I'm currently fighting with a jointer that needs repeated adjusting.

Product
Grizzly Industrial Customer Care
#404651
Reply to reviews
I recently purchased a Grizzly G0705 Mill/Drill and accessories and everything went smooth. Customer Service was helpful and friendly in helping me select the best unit for my needs. Shipping was smooth and everything arrived when they said it would. As far as the...
Read more
Product
Grizzly Industrial Customer Care
#379766
Reply to reviews