495 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.0

Terrible customer service. Poor quality.

Don't waste your money. Once you try your machine (the only way to see the quality or lack there of in my opinion), they won't let you return it. Even if it's the day you recorded it. No such luck.

Buy anything else.

Reason of review: Bad quality.

Location: Saint Paul, Minnesota

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

The biggest mistake I have made in my 42 years of business experience has been purchase of Grizzly combo lathe mill machine. It is a machine that I have been working on it continuously instead of working with it.

Very poor quality. Wobbling pulley on the first day. Bad capacitor on first week. Broken plastic gear on first use of machining a screw.

I spent more time fixing this machine than using it.

To make it even worst is the customer service of Grizzly. No one knows what is what. They ship wrong parts (if they ever ship) and want me to pay for the shipping and send it back to them.

In August I had to place an order for broken plastic gear called GEAR C. It was not available in stock. They had a gear kit that included the gear C but was much more expensive. I ordered the kit and paid the higher shipping cost to have it the second day.

The shipment came after five days. To my surprise there was a single gear in the box that I didn't need and not a gear kit that was supposed to include the gear C. Called them so many times. Asked to speak with the manager a week ago and was told he will call me.

Still waiting to hear from him. To make the long story short, today is November 7 , that is three months after I placed the order and paid for second day shipping, still don't have the Gear C and can't use the machine at all.

The bottom line is if you have extra money, time, patients and are bored not knowing what to do, I highly recommend to buy some machine from Grizzly. You will pay less than a reliable good quality machine to begin with.

Then it keeps you busy fixing and replacing parts on it.

Rest of the time left, you will be on the phone with Grizzly to find out where your ordered part is. Why after three months of order you still don't have the right part?

Grizzly Industrial Reviews

  1. 34 reviews
  2. 17 reviews
  3. 19 reviews
  4. 5 reviews
  5. 6 reviews
Grizzly Industrial reviews