Ardmore, Alabama
Not resolved
2.4
Details
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Update by user Mar 28

5 days after recieving the sander the company issued my refund. Satisfied with the solution, however very frustrated with the process.

Update by user Mar 25

After two more parts orders and broken set screws were the conveyor table connects to the motor, I insisted on speaking to management. He authorized a return and said refund however.

That is dependent on their evaluation of the unit and maybe whether I was negligent or abused the machine. Supposed to hear today or tomorrow.

Original review posted by user Feb 16

Sander arrived in a timly manner. Once unpacked I noticed I had an extra machine screw and was missing the fastner for the height wheel. After running the machine for a few minutes failing to adjust the conveyer belt effectively. One of the adjustment screws failed and had to be ordered. This adjustment should have been done as part of the quality control inspection. End users should not be a resource for BASIC operation!

Remember that extra screw?

It held the conveyor sprocket in place. Discovered only after the sprocket hit the floor of my shop. Cant just put it back on because you must lay the machine over (100 lbs) find out what and where. Then re-adjust sprocket and chain before using the machine again only to discover the conveyor motor has burned out. Of course the motor is on back order and wont be available for a month and was just informed there will be another months delay. All this with a 45 days of ownership, less than a week of actual use. Should project and my customer have to wait? Could they take a motor from another machine and send it? I have about $1,000. investef

85 minutes on the phone and over two weeks since parts ordered. I feel like instead of getting a parts update when I inquire about the status, might be something a little more consoling and an effort to accommodate the consumer.

Reason of review: Damaged or defective.

Monetary Loss: $1000.

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