Grizzly Industrial
Grizzly Industrial Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grizzly Industrial has 2.2 star rating based on 83 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Grizzly Industrial to a friend or colleague.
- Rating Distribution
Pros: Availability of items, Products, Very unhappy.
Cons: Customer service, Business practices and honoring their commitments, Defective.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grizzly Industrial has 2.2 star rating based on 83 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Grizzly Industrial to a friend or colleague.
- Rating Distribution
Pros: Availability of items, Products, Very unhappy.
Cons: Customer service, Business practices and honoring their commitments, Defective.Recent recommendations regarding this business are as follows: "use Hubbard, Delta,Woodmaster and Felder brands made in the USA", "Beware… Grizzly ain’t the same!", "DO NOT BUY", "Excellent.", "buy elsewhere same yourself a world of headaches.".
Most users want Grizzly Industrial to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Grizzly Industrial Reviews
"Inferior quality"
Wow! I recently purchased a Shop Fox saw to use while out of the shop. Immediately after unpacking, it was repacked and ready for return. I could not believe...
"Blows me off when I go for tax exemtion.tried three Times I am professional wood worker with thirty years or more in. I sell to Collings guitar, Northfield mandolins.International luthier, known as"
Call me, Steve Weill 208 290****. Help me set up tax exempt account. I'll be shopping someplace if this is not taken care of.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pipe Creek, Texas
Planer motor
I purchase the Grizzly model G0790 12 inch planer a couple of years ago. The motor just randomly went out.
I contacted Grizzly to inform them that I am a disabled veteran and on a fixed income and rely on the small pieces of furniture that I produce to supplement my income to support my family. They informed me that they were only going to have one replacement motor for the month of July and were not sure when they would get another one because they are at the mercy of the manufacturer located in China. I told them that I really need the motor even though it was going to cost me $100 dollars that I don't really have.
They told me that they couldn't help me. I let them know that I would no longer waste my money on a company that does not care about keeping their customers.
User's recommendation: use Hubbard, Delta,Woodmaster and Felder brands made in the USA
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Blows me off when I go for tax exemtion.tried three Times I am professional wood worker with thirty years or more in. I sell to Collings guitar, Northfield mandolins.International luthier, known as
Call me, Steve Weill 208 290****. Help me set up tax exempt account. I'll be shopping someplace if this is not taken care of.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Missouri
Inferior quality
Wow! I recently purchased a Shop Fox saw to use while out of the shop.
Immediately after unpacking, it was repacked and ready for return. I could not believe Grizzly would put their name on such a low-quality piece of junk! To top that off, I had to pay for return shipping and my $455 purchase netted me nothing material for $360. What a great company they used to be.
Being an owner of three pieces of Grizzly equipment, I have to question their commitment to quality from this point forward. It is a shame, another American company going down the tubes.
- Legacy company formerly known for quality
- Quality has greatly diminished
Preferred solution: Full refund
User's recommendation: Beware… Grizzly ain’t the same!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Grizzly SUCKS
Grizzly delivery and customer service sucks! I have been waiting 8 weeks for the second box (fence and rails) for my table saw which was lost in shipping.
My table saw is half assembled and I had to buy and INCRA fence and rails which by the way is way superior to the Grizzly. Every time I see the table half assembled my stomach turns. I have tried without results to get it with no success.
If you have a second choice I would go with that and avoid Grizzly all together. I will NEVER buy anything from Grizzly ever again!!
- Terrible customer support
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT BUY
Auburn, Pennsylvania
Service was excellent.
I couldn't change my password so I had to call my order in. The representative showed great pat I ence with us.
User's recommendation: Excellent.
Newton Falls, Ohio
Shipping issues
I find that shipping procedure needs improvement. I find working with the company to have items shipped is a nightmare.
I had bought 3 identical items. Each item is charged an overpriced shipping fee and the fee cannot be adjusted. Even though the placed the 3 items on one pallet they want to charge triple the price to ship.
If you set up your own shipping they give you wrong dimensions causing additional fees. Refuse to use BOL provided causing more additional fees.
Dallas, Texas
Broken Lathe multiple breaks on the same machine.
3 month long ordeal of trying to get satisfaction with none to be had.
demanded I return the machine in 15 days or they would void the warranty . I took them 14 days to get it to me after I purchased it.
- Too numerous to list
User's recommendation: buy elsewhere same yourself a world of headaches.
Resolved: Bad experience
credit card company issued me a refund and are going after grizzly for the money , will never recommend grizzly again.
after 6 weeks found out the parts missing are out of stock for 2 Moore months , and they did nothing , expected me to just weight ,they offered no resolution , I did a return witch was put back on me ,1 week later and after complaint they handled it ,it was picked up , I filed a claim with credit card company to get refund, have not heard from grizzly , turned out to be a even worst experience than it already was ,
- Good priced tools
- Bad service and horrible shipping company
Preferred solution: Apology
User's recommendation: do not use grizzly
Durham, North Carolina
Customer Service and shipping
Bought a table saw, got one carton and not the second carton which was the fence and rails. Contacted Grizzly and they did little to nothing to track down the missing carton.
I contacted the carrier and found it myself and had it delivered. Grizzly called me a week later to tell me they were still trying to locate the package using their outdated process which included emails to the carrier.
I told them that they should have called the carrier to expedite the process, but nope that is not how they roll. What a clown act.
User's recommendation: Look elsewhere. Customer service is a good indication of how well run a company is and will take care of you.
Ennis, Texas
A great Company
I've bought a lot of items over several years from them. Customer service is the best! Always somebody to talk to and not somebody in Siam or other barely English speaking person or location.
Brandon, Mississippi
This was sent to you by mistake, there was no complaint
N/A nothing to complain abouttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shipping
The worst customer service and shipping ever, don't buy from them, they
will not help you with anything
- All cons
Preferred solution: Let the company propose a solution
User's recommendation: dont buy from them
Bad experience with product
Bought a model G0771Z 10" Hybrid table saw from Grizzly. Cutting a board and it pinched the saw blade.
The saw stopped running. Turned the saw on/off several times. It wouldn't turn on. Checked house fuse box.
All fuses were good. Contacted Grizzly by email. No reset switch on saw. Having to pay electrician to trouble shoot saw.
I will NEVER buy from Grizzly again. I will buy DELTA or some other brands of power tools.
User's recommendation: Know the product and its reputation before buying
SCREWED ME ON PRICE
I recently purchased the T28944 for my G0759 Mill. It is in fact made by Priesttools.com.
Included with the lift was a list of other optional parts for the mill made by Priest including the lift. Their price for the lift IS $299.00 vs Grizzly's which is $349.95!! I called Grizzly to clarify and see if they would match the price, I was told I would have to return the lift to Grizzly paying both shipping and a restocking fee and then order from Priest!!! THIS IS ABSOLUTLEY NOT THE WAY TO TREAT A NEW CUSTOMER!!
THIS IS MY FIRST AND LAST BUSINESS DEALING WITH THEM. THEY ARE WILLING TO LOSE ME AS A FUTURE CUSTOMER FOR $50!!!!!!!!!!!!!!!!!
- Good product options
- Terrible customer support
Preferred solution: Price reduction
User's recommendation: DO YOUR PRICE HOMEWORK WITH THIS COMPANY FIRST!!!
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Verified Reviewer
Return not allowed
Will not allow return because the box is different
very rude customer service
very light duty machine only recommend for home shop
Preferred solution: Full refund
User's recommendation: do not buy from grizzly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Duncan, Oklahoma
Resolved: Poor customer service
Company fixed the issue and I have been provided with full refund. I was not expecting any further communication from Grizzly, but to my surprise I received an email stating that they had looked into it and I was right and they are refunding the shipping charge in total. More than I requested, so I can't complain..
Friday afternoon I received an email saying my order had shipped and would be delivered on Tuesday. Saturday AM I emailed customer service complaining and wanting a refund for the extra I paid for expedited shipping. I was told no, that it shipped according to what I had paid for, which they said was 2nd day UPS. I told them that may be, but that was not what I was told.
So I guess they take no responsibility for their mistakes. I am not a huge customer, I have two pieces of woodworking equipment that I paid about 1200 for, but I will never again purchase anything but parts from them.
Preferred solution: About a $6 refund.
User's recommendation: Shop elsewhere.
About
Grizzly Industrial Inc. has been on the market since 1983. It is considered to be one of the largest machinery manufactures in the USA. The company produces a wide range of wood- and metalworking machinery products. It also offers cabinetry, pen turning, and clock making machinery, etc. Machinery, tools and accessories designed and manufactured by Grizzly Industrial Inc can be found in different kind of shops and stores as well as supermarkets all over the country. Grizzly Industrial Inc. also sells its products by mail and via the Internet.
Grizzly Industrial is ranked 191 out of 2668 in Equipment category
USA
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Credit card company re charged grizzly and finally revived a refund , never got any thing from grizzly , building a new wood shop for sawmill business , not one tool is or ever will be grizzly, very bad experience, they don’t seem to care
worst experience ever with a tool company , I have owned 3 business and purchased many tools over 50+ years