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Ordered several pieces of equipment from Grizzly. over $7000 worth. I was given a total and delivery dates. I received the first piece after much discussion about separate shipping charges. It was brought to my home and basically put out of the truck on the ground in...
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1.6
#1301311
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I have had this "THING" for about 14 months now, and Since it's 90 days of Use things started happening. 1. Gears are made of this CHEAP PLASTIC! These are actualy gears that are used to Turn the Spindle! WHY would they want to make out of Plastic when they can spend...
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1.0
#1277587
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I WAS having a fairly good experience with Grizzly in the process of considering a metal lathe, actually making a decision between two models. Customer service was quick to respond initially. Then I had some follow up questions and an issue with their web site. I...
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2.6
#1247657
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Grizzly Industrial - Poor customer service. Negative

Grizzly offer poor customer service. I placed an order and had an issue I tried to explain the situation to customer service Sue I guess she felt like she couldn't help so she hang the phone up on me. I called back and request the supervisor from another agent who told me my call doesn't warrant a supervisor. I asked if I am a customer or not. she placed me on hold and never return.
1.0
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Customer service
Product or Service Quality
Staff
#1239970
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I ordered this unit as an evaluation, and am disappointed. The web site clearly states that they are built with 200# drawer slides, but the instructions clearly state that max weight for each drawer is 100#. I carefully placed 100 lbs of solder bars in the top drawer...
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1.0
#1131722
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Grizzly had a local showroom in Muncy. I have a lot of their equipment. Now that they have moved, service is terrible. I bought a spiralhead for my planer. They sent the wrong bearing, and oil seal. Both required me to tear the machine apart and wait. I also ordered a...
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#1129142
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Grizzly Industrial - Grizzly tools

I have a jointer, planer, table saw , shaper and 3 dust collectors . I only had one issue with the motor on the jointer which I had to replace. No big deal to change and the price of the motor it self was very reasonable and I had it in a few days. After 10 years working with grizzly machines I give them 2 thumbs up and would not hesitate to buy grizzly again.
4.4
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
Website
#1126747
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The products are cheap in price--but not always--and the quality is usually poor. The biggest problem is Customer Service, which is horrible. Take this example: you order a product they misrepresented (Yes, it happens) and you want to return it. Guess what? They will...
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1.0
#1114762
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in April 2017 i ordered a complete wood working shop full of tools $8,000.00 worth, paid for them with wire transfer from bank. received all the tools ordered except the 20 in planer and 8 in jointer. called grizzly several times ,they said that i would just have to...
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1.7
I didn't like
  • Website shipping information
  • Takes to long to get tools always on backorder
  • Did not do what they said
#1102702
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I purchased this planer in march of 2017 under order # 90544730. When I was researching this purchase I noticed that it was actually less expensive to buy the planer (GO453W) and add a helix cutter head (T27695) rather than just buying the GO453ZW, additionally that...
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1.1
I didn't like
  • Product
  • Support
#1077802
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