I had a item that was prepaid by gift card (grizzly would not charge my card so a gift a gift card was used). While waiting for this item the price went up from $49.95 to $79.95. So they canceled my order and refunded my gift card to the Credit card it was purchased...Read more
I didn't like
- Bait and switch
I drove to Springfield MO from Atlanta to pick up two drills - one was a Grizzly, one was a Shop Fox. Paid at the window - got the invoice - read carefully to ensure it was correct. Drove to the warehouse and a guy drove a forklift up to the truck and offloaded two...Read more
I didn't like
- Customer service
I've had issues with customer service on more than one occasion. The first was a miter jig that didn't fit the grooves in my table saw. They refused to take it back and I had to have the guide bar machined. In general they are inflexible. On my third, and final,...Read more
Poor Customer Service Review
Had to drive 60 miles each way to pick up my mini lathe due to the wrong delivery choice on grizzly's part. I called to complain they told me bits not there issue to read the policy. They have extremely poor customer service. Harbor Freight sells the same machine. The only reason I purchased from Grizzly was perceived support. I screwed up. Never purchasing from Gizzly again.
Overdue Products Review
The sale of out of date products.
My wife purchased a pistol safe from grizzly. The safe wouldnt open. I called grizzly they sent me a return slip where I had to ship it from the UPS store. I received a reply from grizzly saying that I must be mistaken that they're safe is perfectly OK and they would...Read more
I ordered a Grizzly bandsaw extension kit (T25554) for $83.95. Shipping was supposedly $13.95. I placed the order, and the next day got an e-mail saying that, since I live in Alaska, the shipping would actually be $49.75. Having been through this same scenario...Read more
I didn't like
- Poor customer service
- Website shipping information
I purchased 2 sheets of tortoiseshell acrylic 3 ply material,which was larger than the box it was packed in. They put it in the box on a diagonal with air pillows below and it arrived after 4 or 5 days in transit but the sheets were more than 50% unusable because they...Read more
- Availability of items
Our staff placed an order and I sent the money via ACH. The money went into Grizzly's bank account and then I was contacted and told that they didn't accept ACH payments without approval and I needed to reverse the money out, and then resend it as a wire transfer. ...Read more
I purchased this key less chuck (H8263) for my Bridgeport mill, I wanted to be able to quickly change from end mills to drill bits and back again without removing the chuck. At 11 months my key less chuck locked up wouldn't tighten or loosen, when I called customer...Read more
I recently purchased a 14" Band Saw and it was delivered early with no damage by motor freight. I broke one of the blade guide brackets (I did it) and also the guide bearing. I ordered the parts and they were promptly shipped via UPS. (Grizzly's only package service)...Read more
Purchased wood lathe G0462 with digital readout and had it for less than a month when it started making a grinding noise. I sent back to Springfield Mo. They required that I build a crate and then took two weeks to get shipping papers sent to me. Then got a run around...Read more
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