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I've had issues with customer service on more than one occasion. The first was a miter jig that didn't fit the grooves in my table saw. They refused to take it back and I had to have the guide bar machined. In general they are inflexible. On my third, and final,...
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#925825
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My wife purchased a pistol safe from grizzly. The safe wouldnt open. I called grizzly they sent me a return slip where I had to ship it from the UPS store. I received a reply from grizzly saying that I must be mistaken that they're safe is perfectly OK and they would...
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3.4
#899397
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I ordered a Grizzly bandsaw extension kit (T25554) for $83.95. Shipping was supposedly $13.95. I placed the order, and the next day got an e-mail saying that, since I live in Alaska, the shipping would actually be $49.75. Having been through this same scenario...
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Anonymous
Anonymous

I know a lot of companies don't offer USPS at all and very few even offer USPS flat rate anymore. Maybe it's not that they're not equipped, maybe the post office doesn't allow...

2.5
Skagway, Alaska
I didn't like
  • Website shipping information
  • Poor customer service
#894203
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I purchased 2 sheets of tortoiseshell acrylic 3 ply material,which was larger than the box it was packed in. They put it in the box on a diagonal with air pillows below and it arrived after 4 or 5 days in transit but the sheets were more than 50% unusable because they...
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3.4
I liked
  • Availability of items
#882485
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Our staff placed an order and I sent the money via ACH. The money went into Grizzly's bank account and then I was contacted and told that they didn't accept ACH payments without approval and I needed to reverse the money out, and then resend it as a wire transfer. ...
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#882267
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I purchased this key less chuck (H8263) for my Bridgeport mill, I wanted to be able to quickly change from end mills to drill bits and back again without removing the chuck. At 11 months my key less chuck locked up wouldn't tighten or loosen, when I called customer...
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Anonymous
Anonymous

End mills are not meant to be used in drill chucks. That's your fault.

Anonymous
Anonymous

NEVER use endmills in a drill chuck. Drill chucks were NOT designed for taking side loading. Use the proper size collet.

#880377
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I recently purchased a 14" Band Saw and it was delivered early with no damage by motor freight. I broke one of the blade guide brackets (I did it) and also the guide bearing. I ordered the parts and they were promptly shipped via UPS. (Grizzly's only package service)...
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4.7
I liked
  • Availability of items
#874025
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Purchased wood lathe G0462 with digital readout and had it for less than a month when it started making a grinding noise. I sent back to Springfield Mo. They required that I build a crate and then took two weeks to get shipping papers sent to me. Then got a run around...
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#864208
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Nice looking jointer. loved the look of it. motor crashed after 1 1/2 hours of use. this machine was made in China. I chose to have it repaired locally but informed Grizzly of problem. they refused to compensate me at all and basically stated that because I chose...
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3.1
I didn't like
  • Customer service
#856574
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I ordered a brand new 5HP Industrial band saw with brake back on 4/17/15 off the Grizzly.com website. Murphy's law assured that the motor would burn out on 5/12/16 (12 months and 25 days). I called customer service to ask if they would work with me on the one year...
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#854098
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